General

 

Q: What forms of payment do you accept?

A: We accept cash, check, and the following credit/debit cards: Visa, Discover, Mastercard, and American Express.

 

Q: How can I get a quote for my project?

A: Call Joe Tomlin at 704-873-7387 or use the "Contact Us" form with a detailed description of your project.

 

Q: Am I limited to the options on the promotional items website link under products and services?

A: No! If you don't find the promotional item you are looking for at the promotional items link, then just call or email us. Printcrafters is a member of ASI and has access to almost anything you can dream up!

 

Artwork/Design

 

Q: What is the preferred file type when sending a document?

A: PDF files have the best compatability. In order to better serve you, they are preferred. Be sure that all your linked photos/logos in your document are high resolution (at least 300 dpi) for best print quality. It is never a good idea to download an image from the web unless you are searching for a large image in the search tools when searching images in google.com.

 

Q: What is the preferred file type when sending a logo?

A: A vector (ai, pdf) file is preferred for best print quality. If your file isn't a vector, we highly recommend the resolution of the file be at least 300 dpi (dots per inch) so your image won't print pixelated. It is never a good idea to download an image from the web unless you are searching for a large image in the search tools when searching images in google.com.

 

Q: What is the preferred file type when sending pictures?

A: High resolution, 300 DPI JPG files will result in the best quality printed images. Keep in mind, it is never a good idea to download an image from the web unless you are searching for a large image in the search tools when searching images in google.com.

 

Q: How do I save a file properly that bleeds (prints to the edge)?

A: For this, you should save the PDF to include cropmarks and bleeds. Otherwise, the outcome of your print job may not be as expected. Sometimes we can adjust your document to bleed if your text is not already too close to the edge for an additional fee.

 

Q: How many pages should my file be for a saddle stitched booklet?

A: So there are no blank pages in your booklet, any number of pages that is a multiple of 4 will work. Example: your document should be 4, 8, 12, 16, 20, or 24 pages and so on.

 

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